CANCELLATIONS Customer may cancel the booked or confirmed services at any time, whereby they are entitled to a refund for the amount paid, but must compensate the agency as per the following: The processing costs plus the cancellation cost, if these have been incurred, once the journey has been confirmed and regardless of the departure date.
At time of booking confirmation
| 20% of total payment as non-refundable deposit
|
31 days before departure
| Full payment |
30-11 days before departure
| 30% of total payment |
| 10-01 days before departure | 50% of total payment |
| Less than 24 hours or no show | 100% of total payment |